Frequently Asked Questions
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on your order. All frames are hand crafted and require expert precision and all lenses are generated in a lab. Please check your emails for updated information on your order and stay updated through your client portal which includes pictures of your glasses as they go through the entire process along with updates, ETA, and tracking information. Overseas deliveries can take longer. Delivery details will also be provided by email.
All eyewear is custom made so we have a no-questions-asked production fee of $100. We aim for customer satisfaction, and our policies are designed to be fair and transparent. All lenses are non-refundable. A lens blank will be provided for installation from local optical shops into any pair of glasses if we can not fulfill your reasonable expectations.
To maintain the beauty of your eyewear, clean the lenses with a microfiber cloth provided with your purchase. Avoid exposure to extreme heat and moisture. For detailed care instructions, please refer to our Care & Maintenance guide.
Yes, our commitment to sustainability drives our choice of materials. We use responsibly sourced woods and eco-friendly finishes, minimizing our environmental impact while delivering exceptional quality. Our lens lab recycles lens waste. Our eyewear uses 10x less plastic than traditional eyewear.
Our wood eyeglasses are the most durable wood eyeglasses that we know of. Not only do we cross grain 8 layers of wood, but our 4 layer core of carbon fiber is 7x stronger than steel. That being said your eyewear is made of natural materials and can break, but unlike plastic eyewear your frame can be repaired better than new by our craftsman.
Our prescription lenses are crafted using cutting-edge digital grinding technology, ensuring exceptional clarity and precision. Combined with premium coatings, our lenses provide enhanced durability, scratch resistance, and UV protection for a superior visual experience.
Ordering prescription lenses is easy! You can either upload your prescription directly through our Prescription Submission page, you can order lenses directly through our products page where you can also submit a prescription photo, or you can email us email@example.com. Our team will guide you through the process and help you choose the perfect lenses for your eyewear.
Ensure your prescription includes your pupillary distance (PD) measurement, sphere (SPH), cylinder (CYL), and axis values for each eye. If you have a multifocal prescription, include the ADD value as well. Its always helpful to see a front facing photo (selfie) of you so we can assure proper fit. If you need assistance understanding your prescription email us at firstname.lastname@example.org
Absolutely. We have a lower error rate than average brick and mortar optical even though our clients are located around the world. Our precision is not only due to high definition digital lenses but our control as eyewear makers gives an added advantage to properly fit you with the perfect frame. Our team of experienced opticians reviews each prescription, frame shape, and your unique facial proportions thoroughly. If we have any questions or concerns, we will reach out to you for clarification. Your satisfaction and visual comfort are our top priorities.
Processing time for prescription lenses varies based on the complexity of your prescription and the lenses you choose. Typically, our team ensures timely processing within 7-10 business days, and you will receive an estimated delivery date upon order confirmation.
We offer premium coatings only, including anti-reflective (AR) coating, anti-scratch coating, super oleophobic for oil, super hydrophobic for water, blue light protection, and UV protection coating. These coatings enhance visual clarity, reduce glare, and protect your lenses from scratches, protect your eyes from HEV light (only when necessary as HEV is also vital for circadian rhythm and physical health please discuss with your doctor if blue light protection is right for you), and harmful UV rays.
Yes, we offer progressive and bifocal lenses to cater to your specific vision needs. Our expert opticians will help you choose the right lenses based on your prescription and lifestyle requirements. Email email@example.com
Yes, we prioritize the security of your information. Our website and Prescription Submission page are encrypted to ensure the confidentiality and safety of your personal and prescription data. We adhere to strict privacy policies to protect your information.
Collectors, Wholesalers, & Ambassadors
Please email us: firstname.lastname@example.org. We love working with artists, influencers, fashion designers, optical shops, charities, etc.
Yes, we do! For the first time in our history we are looking for exclusive partnerships. For more information about our wholesale program and how to become a partner, please reach out to us at email@example.com. We will be happy to assist you with the wholesale application process and provide you with all the necessary details to get started.