FAQ

Do you ship internationally?

Yes we do. International shipping to Canada is $30. For all others countries the standard international rate applies + any extra that might be determined based on your shipping address. You will be notified of any extra shipping charges by email.

Is there a return policy?

If you are not completely satisfied with fit or wood finish of your new glasses, we offer a 30-Day Money Back Guarantee for all purchases. In addition, all frames come with a standard one year manufacturer’s warranty.

*RXs are non-refundable.

Can I get a custom made frame?

We allow our clients to choose any design in any wood & custom make it to fit their size. We can also fully customize the woods on your frame.  One of our designers can touch base with you and let you know about the infinite possibilities.  We love custom making frames.  They stand out from any other frame on the planet.  If you have a frame you would like us to duplicate please contact us at service@sireseyewear.com.

Where are your frames made?

All our eyewear is handcrafted with woods from all over the world and handmade right in our shop in L.A. with a flexible & durable cotton fiber & wood pulp substrate.

How long does it take to get my frames or prescription?

We typically ask for 7-10 business days for all prescription lenses.  Our frames typically take 7-10 business days to manufacture but depending on wood availability or customization aspects we ask that you refer to your stylist or customer support rep for an ETA.  Our goal is to get your order fulfilled as soon as possible..

Can I try on the frames?

We can digitally fit and style you or if needed we can send a small sample collection.

How much do your lenses cost?

Our Premium Carl Zeiss or Seiko lenses with AR, UV, & oleophobic coating are priced at:
$95 Single Vision Polycarb.
$165 High Index 1.67 (total power +4.5).
$225 High Index 1.74 (total power +6.75).
$300 HD Digital Progressive Poly.
$375 HD Digital Progressive High index.
+ $95 for Transition Grey & Brown.
+ $90 for polarized on all RX (generated lenses cost more than stock lenses. Reach out to us for further explanation).
Free tinting any color on all RX (polarized & transition excluded).
Any other lenses please contact us & let us answer any questions.

Does Sires Eyewear do progressive lenses?

Yes we do & we mostly use HD Digital Progressives. HD Dig Prog lenses are superior to standard progressives & for $300 you can’t beat it.

Does my frame come with a warranty?

Yes. Your frame comes with a standard one year manufacture’s warranty. If you ever want your frame refinished we can make it look practically brand new for a small service fee for the lifetime of the frame. All lenses come with a one year scratch resistant warranty.

Can I fill my prescription?

We offer an incredible deal on our premium lenses. All you have to do is take a picture of your RX and email it to rx@sireseyewear.com, fax it to (310) 361-0233, or send us your optician’s contact info & we can get it for you.

Do you accept insurance?

We accept FSA and HSA cards.  All other plans would require us to populate an itemized receipt so you can submit for reimbursement.